Effective Date: August 15, 2026
Last Updated: August 15, 2026
1. Overview
This Refund & Cancellation Policy explains how cancellations and refunds work for services purchased from Studio Web VIP LLC (“Studio Web VIP,” “we,” “us,” or “our”) through studiowebvip.com. It applies to all orders placed through our website, including purchases paid over time through a third-party financing partner.
This policy forms part of our Terms & Conditions. Where both documents address the same subject, this policy governs cancellations and refunds.
2. Services covered by this policy
Studio Web VIP provides professional digital services. Different service types are treated differently, because the costs we commit to differ:
- One-time implementation projects – website design and development, CRM implementation, automation build-outs, lead management systems, integrations and digital infrastructure.
- Recurring services – monthly subscriptions, retainers, hosting, support and ongoing campaign management.
- Advertising and media spend – budget paid to third-party advertising platforms on your behalf.
3. One-time implementation projects
3.1 Cancellation before work has begun
If you cancel before any work has started, Studio Web VIP will provide a refund of amounts paid, less any documented non-recoverable third-party costs already incurred on your behalf. Examples of such costs include domain registrations, third-party licenses, software subscriptions and paid tools purchased specifically for your project.
3.2 Cancellation after work has begun
Studio Web VIP incurs real labor, onboarding, planning, configuration, software, CRM, automation, integration and personnel costs as soon as implementation begins. Once onboarding, planning, design, development, CRM configuration, automation, integrations, account setup or other implementation work has begun, fees attributable to work performed and resources committed are non-refundable.
If a project is cancelled after work has begun but before substantial completion, Studio Web VIP may determine an eligible partial refund based on the portion of work completed and the non-recoverable costs incurred. On request, we will provide a written summary of the work performed and the basis for the calculation.
3.3 After substantial completion or delivery
Once the contracted services have been substantially completed or delivered, implementation fees are non-refundable, except where required by applicable law or where Studio Web VIP materially fails to provide the contracted services.
4. Deposits and milestone payments
Projects may require an initial deposit and further payments tied to defined milestones. A deposit reserves your place in our production schedule and funds the onboarding and planning phase. Once that phase begins, the deposit is applied to work performed and is treated under Section 3.2. Milestone payments correspond to work already delivered at that milestone and are treated the same way.
5. Recurring subscriptions and retainers
- You may cancel a recurring service at any time by contacting us at info@studioweb.vip.
- Cancellation takes effect at the end of the current billing period, and you keep access to the service until that period ends.
- Because recurring services are delivered continuously throughout each billing cycle, fees for the current period are generally not refundable, and partial refunds are not provided for unused portions of a billing period, except where required by applicable law.
- You will not be charged for any billing period after the effective cancellation date.
6. Advertising and media spend
Unless expressly agreed in writing, our fees cover management services only. Budget paid to advertising platforms such as Meta, Google or TikTok is spent directly on your campaigns and cannot be refunded by Studio Web VIP once the platform has delivered it. Any unspent advertising balance still held by us at the time of cancellation will be returned to you.
7. How to request a cancellation or refund
Send your request by email to info@studioweb.vip and include:
- Your name and business name
- The order, invoice or contract reference
- The service or project concerned
- Whether you are requesting a cancellation, a refund, or both
- A short description of the reason
We will acknowledge your request within three (3) business days and aim to reach a decision within ten (10) business days. If we need more time or additional information, we will tell you.
8. How approved refunds are issued
Approved refunds are issued to the original payment method used for the purchase. If your purchase was financed through a third-party financing partner, the refund is returned to that financing partner, who will apply it to your balance in accordance with their own terms. The time it takes for a refund to appear depends on your payment provider or financing partner.
9. Please contact us before filing a dispute
If something is not right, we want the chance to fix it. Before initiating a chargeback or a financing dispute, please contact Studio Web VIP at info@studioweb.vip so that we have a reasonable opportunity to correct, complete or otherwise resolve the issue. In most cases a direct conversation resolves the matter faster than a formal dispute.
10. Exceptions and applicable law
Nothing in this policy limits any right you may have under applicable law. Where mandatory consumer protection law grants you a right that goes beyond this policy, that law applies.
11. Changes to this policy
Studio Web VIP may update this policy from time to time. The “Last Updated” date above reflects the most recent revision. The version of this policy in effect on the date of your purchase governs that purchase.
12. Contact
STUDIO WEB VIP LLC
1621 Central Ave, Suite 8059
Cheyenne, WY 82001
United States
Email: info@studioweb.vip
Phone: +1 (607) 307-3316
Web: studiowebvip.com